Funny story at work today . . .

It was brought up in a training class today on what happened while talking to a customer calling to go over his bill. Basic setup, the caller's first name is Dick. It got to the point in the conversation that the customer service rep want the customer to write something down, so she asked ..."do you have a pencil, Dick?" It was said that the call got quiet and the customer service rep was little nervous at what was said. The people around the customer service rep were cracking up on what was said. The call was complete with the customer being mono tone thru out the call.